Due to COVID-19, Mandale Homes Customer Care Team is running on very limited resources and as such is taking considerably longer for reported issues to be attended to and resolved (this is beyond our control).
Mandale Customer Care Maintenance Operatives are furloughed and the majority of the trades are running with a lower workforce than usual due to their workers also being furloughed.
Mandale Customer Care Assistants (office based) are furloughed and therefore there is no one to answer the telephones.
The Customer Care phone number – 033 0005 0005 is redirecting to our out of hours answering service who are dealing with emergency calls only at this time.
If you have an emergency please ring 033 0005 0005 to be put through to the out of hours emergency service.
During this time, if you have a non urgent issue to report – please report this to firstname.lastname@example.org
We will pick up all emails within 10 working days and respond to you regarding your issue.
If anyone in your household is showing symptoms of the virus or is deems to be an at risk person, you MUST let the tradesman know before they enter your home.
NO TRADESMAN OR MEMBER OF MANDALE STAFF WILL ENTER ANY HOME WHERE ANY MEMBER OF THE HOUSEHOLD HAS OR COULD POSSIBLY HAVE COVID-19.
An alternate appointment will be made once you confirm to us that your household is free from COVID-19.
Whilst any tradesman or member of Mandale Staff are attending to any issues within your home, you must adhere to all social distancing guidelines, failure to do so many result in the tradesman refusing to attend to the issue or return to any further issues until such time that the distancing guidelines are lifted.
Thank you for your co-operation and patience at this time.