We want to ensure you that we are closely monitoring the Government’s advice during the COVID-19 pandemic. The health and safety of our staff and visitors is of paramount importance so please take the time to read our guidance below.
We are closing our sales offices and show homes for the foreseeable future to ensure our community is kept as safe as possible. We are working very hard behind the scenes to run Mandale Homes under the Government’s advice. We are now offering contact-free reservations and online/telephone appointments. Our fantastic sales team will be on hand to answer any question or query you have with no need for face-to-face meetings. If you would like a video tour of our show homes, our staff are more than happy to help.
We will also be offering reservations for just £50 for the next 12 weeks! We want to assure our valued customers that all reservation deposits are refundable if you or someone in your chain encounter issues relating to Coronavirus such as illness or job loss. We will work closely to tailor your homebuying experience to you.
We’d like to also shed some positivity in what can be described as uncertain times; mortgage and interest rates are at a record low and can have huge benefits for you as a home purchaser. We are happy to speak to you about this or alternatively you can contact our independent mortgage advisor Evolve at www.evolvefs.com
To all current Mandale homeowners
A letter will be arriving to you to tell you in detail to circumstances under which after care will be carried out. In brief, and under Government instruction, all non essential workers are to cease work and stay home. Therefore, we ask that during this time you contact us only if you have an emergency on 033 0005 0005. All calls will go to our answering service who will then vet your call accordingly in line with Government guidelines.
Under some circumstances we will be unable to assist, please see below.
- Please do not contact Mandale Homes if you have total loss of power or water, please contact your service provider.
- Please do not contact Mandale Homes if you have an issue with any of your appliances – please contact the manufacturer and they will deal with it under the manufacturer warranty they provide.
- Please do not contact Mandale Homes if you have a gas leak – phone National Grid Gas Emergency number – 0800 111 999.
- Please do not contact Mandale Homes if you have blocked drains – this is not a warranty issue and is the responsibility of homeowners to deal with themselves at their own cost.
If you have any general enquires, our emails will be monitored and picked up throughout the enforced lockdown and will be responded to within 7 working days inline with normal
Please note that Mandale Homes are taking this situation very seriously and we are committed to providing a safe experience for homebuyers and staff. Do not hesitate to contact us for any further information on this, we’re here to help.
-The Mandale Team