Refreshingly easy! We purchased a property December 2020 from mandale and have waited a while to give feedback to give a fair review. Overall our experience has been fantastic, the flexibility of the contractors was very refreshing and we were kept in the loop every step of the way. Helen and the sales team involved us a lot of the descion making and it really made our house feel like a home. Since moving in we have had some small issues with bi fold doors and roof tiles, the after care team were fab especially Megan who chases the snagging team and all issues have been resolved within a week of us bringing them up! I can’t fault the service we have received so far and would be a repeat customer! Lovely location built to a high standard and great after care! Thanks mandale!”
We are due to complete with Mandale in a couple of days at their Hawkshead Grange site in Old Glossop. Our house buying process from the get go has been stress free with a massive thank you to Carole and Chantolle. We were extremely impressed with the amount of different choices which came as standard for our property; far more than most other new build companies. Any queries we have had they tried to address as soon as possible, we are first time buyers so have had many questions! Their attention to detail is impeccable! We really cannot thank Mandale enough and are extremely excited for our first home, thank you!
We moved into our new home in Ripon in November 2020 and we love our new home. From the beginning Jayne the salesperson was absolutely fantastic. She was never pushy and did everything possible to get us everything we wanted in our new home. Throughout the whole process she kept us informed right up until she got moved to a different site. Her replacement Debra was also very helpful.
Once into our home we obviously had the usual snagging lists which mostly have been dealt with in an effective manner and timeframe. We had one issue with rude decorators but mandale replaced them with another crew who were much more professional and helpful. All other contractors were polite and helpful. The customer care team of Paula and Megan have been helpful whenever we have needed to contact them.
All in all we love our forever home.
We are delighted with our new home and would like to thank all the team at Mandale. Carol and Paula have been so helpful and nothing has been too much trouble. Rob & Graham have also given their utmost attention when we have needed it. The workmen on site are all very helpful and polite and we noticed they work so hard in all weather conditions and the site is always kept as clean & tidy as a building site can be. We are very happy in our new home and friends & family have commented how well finished off they are. Thank you once again.
Just wanted to drop a quick line, to say a massive THANK YOU. You are doing a fantastic job. Your customer care team especially is absolutely brilliant and has taken fantastic care of us so far. Although there is still a few bits and pieces to sort out here and there, we really feel well looked after and are hopeful in getting everything sorted. Megan Buckell (customer care) has been particularly brilliant, efficient, fast and helpful in assisting us with everything so far. We are genuinely just very thankful and wanted to express that to you all.
Cannot speak highly enough of the service from the sales staff and site staff. The aftercare we have received has been first class. My husband who has worked in the building trade for over forty years says Mandale Homes is the best firm he has come across. The quality of the build has been exceptional. Thanks to all.
In 2020 me and my partner bought our dream home at Aviation Gardens. I was 7 months pregnant and it was so exciting to be planning our family home albeit not the best timing! I loved choosing our flooring, tiles, kitchen design and treating ourselves to some of the fabulous optional extras!
Debra at the site office was great and really flexible even staying late one night to help us choose things when I couldn’t make my mind up. There were so many I liked!
The whole buying process was easy and we were guided through it all with the help of the sales department.
On the day of our home demonstration the Sales Manager Chantolle genuinely seemed so happy for us and proud of the house she was showing us which was really lovely.
Shortly after we moved in the first Covid lockdown came into effect and within 2 weeks of that our baby. This made for a really stressful time. We found snagging issues in the house that needed fixing, which wasn’t the best but it was mainly paint jobs and to be fair having bought a new build home before this was minor compared to previous.
What was really good though was Mandale seemed really on top of the situation, communication was great, the offer of delaying workmen in our house was offered due to a newborn and covid but so was the option of them working around us and doing whatever was needed. It was this helpful attitude that just made that period of time more bearable.
All in all I love our Mandale Home, the layout, the standard and it’s location which is just as well since we’ve spent so much time in it over the last 18 months.
We reserved back in June 2018 at Swanside Site and want to express my happiness at my new home and the buying process which Mandale Homes provided. The sales team explained everything clearly and efficiently in what would happen over the coming months which can be daunting when buying off plan! The specification which Mandale Homes provide is excellent in comparison to other sites locally that we looked at. Paula was fantastic in showing us around our new home and showing us how everything would work and what we needed to do with our new appliances. The house was fantastic and we had very little snagging, in fact the snagging that was noted was rectified by the end of the day - thanks to Paula, Megan Buckell and team. The service and overall customer care we have received from the staff especially from Megan Buckell has been outstanding. I would highly recommend Mandale Homes to family and friends who are thinking of buying new. The process was pain free in what could have been a stressful time. Thank you, Mandale Homes, for making our dream home become a reality.