We bought our fabulous new build home in 2020 just before lockdown. It`s everything and more that we could have ever imagined, every bit of the process was made simple, stress free and exciting by Debra. She helped us from the first day we called to view the show home, making our reservation, choosing our design choices, exchanging contracts, our home demonstration and was even their to hand us our keys! The build is of great standard throughout, generous sized rooms with lots of high end extras included. We just could not be happier with Mandale Homes and highly recommend them.
Liam, Kirkby Stephen
We've just moved into a brand new Mandale Home in Glossop. Despite the problems of delays caused by Covid and other factors everything was ready on the agreed date. Of course there are snags but Diane and their amazing Site Manager, Rob, are doing everything to resolve even the smallest issue.
Keith, Glossop
Refreshingly easy! We purchased a property December 2020 from mandale and have waited a while to give feedback to give a fair review. Overall our experience has been fantastic, the flexibility of the contractors was very refreshing and we were kept in the loop every step of the way. Helen and the sales team involved us a lot of the descion making and it really made our house feel like a home. Since moving in we have had some small issues with bi fold doors and roof tiles, the after care team were fab especially Megan who chases the snagging team and all issues have been resolved within a week of us bringing them up! I can’t fault the service we have received so far and would be a repeat customer! Lovely location built to a high standard and great after care! Thanks mandale!”
Jonny & Annie, Crathorne
We are due to complete with Mandale in a couple of days at their Hawkshead Grange site in Old Glossop. Our house buying process from the get go has been stress free with a massive thank you to Carole and Chantolle. We were extremely impressed with the amount of different choices which came as standard for our property; far more than most other new build companies. Any queries we have had they tried to address as soon as possible, we are first time buyers so have had many questions! Their attention to detail is impeccable! We really cannot thank Mandale enough and are extremely excited for our first home, thank you!
Chloe & Joseph, Glossop
We moved into our new home in Ripon in November 2020 and we love our new home. From the beginning Jayne the salesperson was absolutely fantastic. She was never pushy and did everything possible to get us everything we wanted in our new home. Throughout the whole process she kept us informed right up until she got moved to a different site. Her replacement Debra was also very helpful. Once into our home we obviously had the usual snagging lists which mostly have been dealt with in an effective manner and timeframe. We had one issue with rude decorators but mandale replaced them with another crew who were much more professional and helpful. All other contractors were polite and helpful. The customer care team of Paula and Megan have been helpful whenever we have needed to contact them. All in all we love our forever home.
Mr & Mrs D, Ripon
We are delighted with our new home and would like to thank all the team at Mandale. Carol and Paula have been so helpful and nothing has been too much trouble. Rob & Graham have also given their utmost attention when we have needed it. The workmen on site are all very helpful and polite and we noticed they work so hard in all weather conditions and the site is always kept as clean & tidy as a building site can be. We are very happy in our new home and friends & family have commented how well finished off they are. Thank you once again.
Mr & Mrs Cox, Glossop
Just wanted to drop a quick line, to say a massive THANK YOU. You are doing a fantastic job. Your customer care team especially is absolutely brilliant and has taken fantastic care of us so far. Although there is still a few bits and pieces to sort out here and there, we really feel well looked after and are hopeful in getting everything sorted. Megan Buckell (customer care) has been particularly brilliant, efficient, fast and helpful in assisting us with everything so far. We are genuinely just very thankful and wanted to express that to you all.
Catherine & Paolo, Shipley
Cannot speak highly enough of the service from the sales staff and site staff. The aftercare we have received has been first class. My husband who has worked in the building trade for over forty years says Mandale Homes is the best firm he has come across. The quality of the build has been exceptional. Thanks to all.
Mr & Mrs Harburn, Bishop Auckland
In 2020 me and my partner bought our dream home at Aviation Gardens. I was 7 months pregnant and it was so exciting to be planning our family home albeit not the best timing! I loved choosing our flooring, tiles, kitchen design and treating ourselves to some of the fabulous optional extras! Debra at the site office was great and really flexible even staying late one night to help us choose things when I couldn’t make my mind up. There were so many I liked! The whole buying process was easy and we were guided through it all with the help of the sales department. On the day of our home demonstration the Sales Manager Chantolle genuinely seemed so happy for us and proud of the house she was showing us which was really lovely. Shortly after we moved in the first Covid lockdown came into effect and within 2 weeks of that our baby. This made for a really stressful time. We found snagging issues in the house that needed fixing, which wasn’t the best but it was mainly paint jobs and to be fair having bought a new build home before this was minor compared to previous. What was really good though was Mandale seemed really on top of the situation, communication was great, the offer of delaying workmen in our house was offered due to a newborn and covid but so was the option of them working around us and doing whatever was needed. It was this helpful attitude that just made that period of time more bearable. All in all I love our Mandale Home, the layout, the standard and it’s location which is just as well since we’ve spent so much time in it over the last 18 months.
Caroline & Andy, Middleton St. George
We reserved back in June 2018 at Swanside Site and want to express my happiness at my new home and the buying process which Mandale Homes provided. The sales team explained everything clearly and efficiently in what would happen over the coming months which can be daunting when buying off plan! The specification which Mandale Homes provide is excellent in comparison to other sites locally that we looked at. Paula was fantastic in showing us around our new home and showing us how everything would work and what we needed to do with our new appliances. The house was fantastic and we had very little snagging, in fact the snagging that was noted was rectified by the end of the day - thanks to Paula, Megan Buckell and team. The service and overall customer care we have received from the staff especially from Megan Buckell has been outstanding. I would highly recommend Mandale Homes to family and friends who are thinking of buying new. The process was pain free in what could have been a stressful time. Thank you, Mandale Homes, for making our dream home become a reality.
Fabrice & Lidvine, Shipley
‘We absolutely love our Mandale home at Eden Rise in Kirkby Stephen. It’s finished to a high quality standard and extremely happy with it. We are also over the moon to have received the keys in time for Christmas and looking forward to spending our first Christmas as three in our new home’
Hazel & Neil, Kirkby Stephen
I'm absolutely delighted with my home, Carole has been amazing along with Lee & Diane helping me to settle in. I wouldn't choose another building company to buy a new build off and I would 100% buy another new build home from you again in the future! Thank you so much for all you have done!
Lizzy & Ben, Glossop
We cannot fault the service we have received from everyone at Mandale Homes. We’ve had some issues along the way e.g. when we lost our buyer just before it was time to reserve but our Sales Negotiator and her manager were swift in making sure we got back on track through a very stressful time. They’ve helped to iron out any bump along the way which we’re very grateful for. Our Sales Negotiator in particular has been very supportive and continues to be through our journey to securing our new beautiful home and our new start. Thank you all.
Faye, Halifax
We visited the site only to rule it out of our property search, we thought we’d found our dream house elsewhere. From the moment we walked through the door of the show home we were warmly greeted by Diane and from that moment on we decided we wanted to buy from her! Her professional but friendly service has never waivered. Her knowledge, expertise and pride in the product is like no other property expert we have dealt with before. Diane is a fantastic asset to Mandale Homes and we hope she is acknowledged as such by her employers.
Zoey, Halifax
We bought our home from Mandale in November 2022 while it was just being built. We were unable to move in until late March 2023 due to expecting however the professional standard we have received has been incredible. The amount of choices that we were given to personalise our home was incredible and fitted to the highest standard. Diane Hargreaves is an absolute asset to Mandale homes. Nothing is ever too much, any snags were rectified quickly and she kept me well informed on any information we needed. She made such an impression that my parent in laws are also looking to buy on site and again, Diane has been invaluable. Chris the site manager has also been beyond incredible. Always checking in, making sure we had everything we need and sorted out any issues with a smile on his face. I would definitely recommend Mandale due to the customer service, the professionalism and the standard of home built.
Jemma, Halifax
First home - painless experience! We have bought our first home with Mandale and the experience couldn’t have been smoother. Diane was fantastic with advising us, and answering our many questions - nothing was too much and she always got back to us as quickly as possible. The location is amazing and the house has been completed to an incredibly high standard - much better than what you say in many new build homes. Even after moving in, Diane has helped out with any small queries we may have. Overall, the experience of buying our first home has been ‘easy’. Mandale work with recommended solicitors and mortgage advisors, all who have been incredibly useful during the process. We would highly recommend!
Laura, Halifax