Customer Care Standards - Mandale Homes

Customer Care

We’re here to help

When you buy with Mandale, we guarantee a high quality build combined with an excellent customer journey. Buying a home is one of life’s biggest purchases and our well-trained Customer Care Team are here to ensure the after sale process runs smoothly.

On the day of your completion, we will automatically enrol you onto our 2 year Mandale warranty which is regulated by the NHBC (or alternative providers) to provide peace of mind in your new home.

Covid-19 Update

The health and safety of our staff and customers is of utmost importance to us. We have therefore implemented multiple guidelines across our sites and offices to ensure the safest working environment possible. If you have tradesmen booked in to address any defects in your new home and you are isolating and/or showing symptoms of Covid-19, please contact us as soon as possible to reschedule this appointment.

If you would like to learn more about how we are operating during Covid-19 then please get in touch with our team for a chat.

Call us on 033 0005 0005 or email


If you have a question or query, you may find the answers below under our Frequently Asked Questions or alternatively in your Moving In Brochure provided to you on your completion. If your question remains unanswered please don’t hesitate to contact a member of our Customer Care Team who will be happy to help. To do so, please complete our query form here.